FREQUENTLY ASKED QUESTIONS

I forgot my password
Simply click on the "Forgot Password" link on the bidder login screen and a temporary password will be sent to your email address on file. Please note that some email clients may cause a space to be added to the temporary password. Do not include this space if you use copy/paste functionality.

Am I approved to bid?
Once you have placed a valid credit card on file with Proxibid, the system will automatically check for approval for all available auctions. If you are approved for an auction an "approved" message will appear. Otherwise, the yellow notification bar at the top of the auction catalog screen will instruct you in the approval process for that auction.

How do I stream the audio or video of the live auction?
To enable audio and video in our live bidding application click on the audio/video player tab at the top. If an audio or video stream is unavailable, click on the "A/V Click to Launch" icon. Please note that audio/video may be delayed, however the bid button will always be real-time.

How does shipping work?
The auction company will specify the shipping terms in each auction's "Special Terms of Sale and Auction Information." You may contact the auction company directly to get an estimate for shipping charges or arrange alternative forms of shipping.

How do I pay for my items?
At the conclusion of the auction, the auction company will e-mail you an invoice. The auction company will process all winning bidders and will typically contact you within 24-48 hours of the end of the auction.