SUDIE BELLE ANIMAL SANCTUARY will appear on your credit card on file with Proxibid. PLEASE DO NOT DO A CHARGEBACK BECAUSE YOU DON’T RECOGNIZE OUR NAME. If we’re shipping your items, our name will appear **twice** on your statement. If you do a chargeback, we’re charged $35. Therefore, I’ll have to pass that fee back to you. ~~~IF YOU HAVE A PROBLEM with anything you receive from us, please CALL me at 706-819-9600 **BEFORE** you do your Proxibid ratings. You’ll find our Customer Service far beyond your expectations. I can’t do anything about a problem I don’t know about. Our auction is #1 in our category, and our rating is above 4.7%. Putting a complaint on the rating form will not get you the same warm results as a phone call ahead of the rating. There’s only one of me. My husband has terminal cancer and I have 40+ rescued animals to care for in addition to his needs. If you don’t call me, anything less than a 5 on any part of the rating will get you banned permanently from our auction. ~~~ I can’t do anything about what the U.S. Post Office charges for SHIPPING. We try to keep your shipping costs as low as possible, but if you haven’t checked postal rates recently, you really should. ~~~PLEASE NOTE: We do not call you if your item needs to be shipped. If you are not within driving distance of us, we assume you need shipping. If you feel the need to call us to inquire about shipping fees, please do so the day AFTER the auction ends because we like to get things out the door quickly. And, yes, I do charge a fee to get your items to the shipper. I live in a super-small town, and the nearest shipping company is 20 miles away. I have an after school helper who pulls your items off the shelf, bags them, and puts them in my truck. I then drive your items to the next town to have them shipped for you. I do have to pay for gas, and I do have to pay my after-school helper. Thus the small handling fee. Please know this in advance, and if you’re going to gripe about it on your rating form, PLEASE DON’T BID. I cannot personally ship all the items since my time is limited with my husband’s cancer problems. ~~~ For those complaining about our 16% BUYER’S PREMIUM, 10% goes to Proxibid, 3% goes to our credit card processor for processing your win, and the other 3% goes again to the credit card processor for charging your card again for shipping. ~~~ PLEASE NOTE: We are not coin collectors, nor do we grade our own coins. If you see a grade on a coin, it's because it came to us that way. ~~~ Thanks to all our loyal, repeat customers. We could not operate this animal sanctuary without your support. ~~~ Have a peaceful day, and if you are in agreement with everything stated above, go ahead and enjoy the auction ~~~Please spay and neuter your pets....more