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FAQs
Toll free: 877-505-7770
info@proxibid.com
4411 South 96 Street
Omaha, NE 68127
Frequently asked questions
General
Live Auctions
Timed Auctions
Make Offer/Instant Purchase
Proxibid Accounts
Finding Stuff/Search
Register/Approval
Bidding
ProxibidLIVE
Payments
Shipping
Returns
Dispute Resolution
MyProxibid
General
Q:
What are the different ways to buy in the Proxibid Marketplace?
A:
On Proxibid you can bid in real, live auctions, timed online auctions, purchase items instantly or submit offers to sellers.
Q:
Who is selling in the Proxibid Marketplace?
A:
Proxibid works with independent business owners, trusted auction companies and dealers to create a trusted Marketplace. Sellers on our site must submit applications and be approved before they can sell on Proxibid.
Q:
How do I know I'm buying from qualified sellers?
A:
All sellers must be qualified to sell in the Marketplace. Easily identify the top sellers with our badging system which highlights sellers who offer lower Internet premiums, faster shipping, excellent customer support and more.
Q:
Is Proxibid’s site secure?
A:
Proxibid uses the most sophisticated encryption software commercially available to protect buyer information and create a trusted Marketplace. Learn more about our commitment to Marketplace Trust.
Live Auctions
Q:
How does a live auction work?
A:
Live auctions can take place anywhere in the world. Sellers upload their inventory to Proxibid in advance of the auction to begin receiving prebids. On auction day the event will go live allowing online bidders to watch and bid in real time, and to compete with other bidders both onsite and online.
Q:
How do I bid in a live auction?
A:
Find the event you want to bid in and click enter live auction – you will be launched into the live event where you can both place prebids and bid live on items crossing the block. In some instances, sellers might require additional information before you can bid. Learn more about registration and approval.
Q:
What is a prebid?
A:
Prebids are bids that are placed in a live auction before the event goes live and the item crosses the block. You can enter a prebid at any increment over the current bid. Proxibid’s system will represent your prebid against other online and onsite bids. Once an item is on the auction block it may receive a lot of bidding activity. You may want to consider logging in on auction day to make sure your prebid isn’t outbid in order to win that item. Your prebids are visible in your Items section of MyProxibid.
Q:
Who conducts the live auctions on Proxibid?
A:
Proxibid works with independent business owners, trusted auction companies, dealers and other asset owners. Sellers must be approved in order to use the Proxibid Marketplace.
Q:
Who am I bidding against?
A:
In a live auction you may be bidding against people online or other bidders at the auction site.
Timed Auctions
Q:
How does a timed auction work?
A:
Timed auctions are online only events. They can run for a few hours or up to a few weeks. The buyer willing to bid the highest wins.
Q:
What is extended bidding?
A:
When bids are placed in the last few minutes before timed bidding closes on an item, the end time will be extended. Extended bidding will continue until bidding on a particular item ends. Extended bidding ensures the buyer willing to bid the highest wins.
Q:
What is a staggered end time auction?
A:
Staggered end time auctions have groups of items close over a period of time. Bids can be placed before the event is in progress. Make sure to join the event before items start closing, you won't want to miss out on winning an item. With some auctions having hundreds of items, this gives you the best chance of winning multiple items in the same sale.
Make Offer/Instant Purchase
Q:
How does instant purchase work?
A:
Review an item carefully. If you like what you see and agree to the sale price, click the instant purchase button and the item is yours.
Q:
How does make offer work?
A:
Find an item you like that accepts offers. Click the make offer button to submit your best offer. The seller can review, accept or decline your offer. If it's accepted, the item is yours! If it's declined, hang in there – you can raise your offer and submit again.
Proxibid Accounts
Q:
What is a spectator account?
A:
A spectator account is a partial account with limited capabilities (i.e. Listening to and watching audio and video streams of live auctions and watching items). You cannot bid or buy items with a spectator account. Complete your profile in MyProxibid to upgrade your spectator account to a full buyer account.
Q:
What is a buyer account?
A:
A buyer account is required to bid on or buy items on Proxibid. Shipping and billing information is required. This information helps us validate buyer identity to ensure Marketplace safety. Some sellers may require additional information to participate in their event.
Q:
What is a seller account?
A:
A seller account is used to create events and sell inventory on Proxibid. Sellers must apply for a selling account on Proxibid.
Q:
Does a Proxibid account cost money?
A:
Proxibid buyer and spectator accounts do not cost money.
Q:
Why does Proxibid ask for credit card information when I create an account?
A:
Billing information is requested to ensure Marketplace safety. It is used to validate your identity and allow you to participate in most events.
Q:
How do I update or remove my credit card information?
A:
Log in to Proxibid, go to the MyProxibid My Profile tab and in the Credit Card Info section you can edit, delete and add cards.
Q:
Why is Proxibid asking for the last four digits of my social security number?
A:
The last four digits of your social security number are requested to ensure Marketplace safety in specific events with high value inventory. It is used to validate your identity. Your information is secure and is never stored in our system.
Q:
How do I activate my account?
A:
Once you have submitted your account information, you will receive an email with an activation link. It is sent to the email address you entered in the create account process.
Q:
Why can’t I find my account activation email?
A:
Proxibid sends your activation email to the email address you entered when creating an account. Be sure to accept emails from Proxibid and check your spam or junk folders if the validation email isn’t visible in your inbox. If you have checked your junk or spam folder, but have still not received the email, log in to your account. Check your profile to make sure your email address is spelled correctly and resend your activation email. If you continue to encounter problems, please contact Customer Support.
Q:
How do I reset my password?
A:
On the log in screen, click password help. Submit the requested information and a temporary password will be emailed to you. When entering the temporary password, be sure to enter it manually and do not copy and paste it from the email.
Q:
How do I change my password?
A:
You can change your password in the profile section of MyProxibid. Be sure to follow the onscreen requirements.
Q:
I already have an account, why can't I bid?
A:
Please ensure you have been pre-approved to participate in the specific event. Some events may have higher security qualifications to participate. Please read the seller’s terms and conditions to find out what is required for approval.
Q:
How do I change my account information?
A:
Log in to Proxibid, go to MyProxibid and edit your profile.
Q:
How do I close my account?
A:
To protect the security and integrity of your account, please contact Customer Support and we will personally disable your account.
Q:
How do I manage alerts?
A:
Log in to Proxibid, go to MyProxibid and edit your alerts in your profile.
Q:
Can I change my username?
A:
Yes, a username can be changed once per year. Please contact Customer Support for assistance.
Q:
Why is my account black flagged?
A:
There may be a variety of reasons why an account is black flagged. For specific information as to why your account was flagged, please contact Customer Support.
Finding Stuff/Search
Q:
How do I find auctions on your site?
A:
You can browse or search for events on Proxibid. To browse, click through any of the categories, or browse events by date, sale type or location. You can also search for specific events. Enter a few descriptive words into the search bar at the top of the page. Make sure to select the "events" option on the search results page.
Q:
How do I find items of interest on your site?
A:
You can find items by search or browsing Proxibid. To search, enter a few descriptive words into the search bar in the header of each page. You'll receive search results that match those words. You can further narrow your search by selecting refinement options next to your search results. To browse Proxibid for items that might interest you, click through any of the categories or events.
Q:
How do I find auctions in my area?
A:
You can find auctions in a specific area using the auction map link in the header of each page. Here you can choose to view events based on a location, time frame and event type.
Q:
How do I save items?
A:
When you see an item you like, click the watch this item link to add it to you listed of watched items in MyProxibid.
Q:
How do I find items I am watching or purchasing?
A:
Items you are watching, bidding on, or have bought are saved to the Items section in MyProxibid.
Q:
How to view previous auction results?
A:
You can view closed events or sold items by searching item archives, browsing past dates or visiting a seller’s storefront page.
Register/Approval
Q:
Why do I need to be approved to bid?
A:
Some sellers may require additional information to participate in their event. Buyers get approved to participate in events based on the security tier a seller sets for an event. In some cases buyers may not be approved for a specific event due to these additional security requirements.
Q:
Other sites sometimes require I register for auctions, how does that work on Proxibid?
A:
Registration on Proxibid happens behind-the-scenes. We use bank-level fraud prevention tools to ensure the safety of the Marketplace. In some cases a seller may require additional information to participate in their event.
Q:
What is MarketGuard?
A:
MarketGuard is Proxibid's bank-level risk mitigation tool. It identifies suspicious or fraudulent activity in our system.
Q:
Why is a deposit required for an event?
A:
A seller may require a deposit or bank letter to qualify a buyer’s participation. Deposits are usually released 24 to 48 hours after the close of an event. Depending on your financial institution, you may not see your account credited until the completion of a billing cycle.
Q:
Why is my approval to participate pending or declined?
A:
Your approval may be pending or declined if you do not automatically qualify for the event. In some cases you may take additional steps to receive manual approval to participate in an event. In these cases, please follow the on-screen instructions, contact the seller or reach out to Proxibid's Customer Support team.
Bidding
Q:
What is a prebid?
A:
Prebids are bids that are placed in a live auction before an event goes live and the item crosses the block. You can enter a prebid at any increment over the current bid and it will be represented against other online and onsite bids. Items will eventually go live and can receive a lot of activity on the auction block. You may want to consider logging in on auction day to make sure you win that item.
Q:
What happens to my prebid during the live auction?
A:
Prebids are automatically represented for you in the live auction up to your maximum bid.
Q:
Can I place a bid for any amount/How do I place a maximum bid?
A:
Maximum bids must be placed at specific increments. To view eligible bid amounts, open the bid increment table.
Q:
Are there any fees for bidding?
A:
Sellers may charge fees for your purchases. Before buying from a seller, be sure to review a sellers possible fees and make sure they are acceptable to you before purchasing.
Q:
Can I remove or lower my bid?
A:
In most cases your bid cannot be changed. However, there are some exceptions (i.e. you can't contact the seller, the item's description changed, etc.). In these cases, please contact Proxibid’s Customer Support.
Q:
How do I know if I won an item?
A:
In a timed auction you will receive an email confirming you have won an item. In a live auction, you will find your won items in MyProxibid.
Q:
What are passed items?
A:
Passed items are items that did not sell.
ProxibidLIVE
Q:
What is ProxibidLive?
A:
ProxibidLive is where live auctions take place. On auction day, enter the auction and compete against other online and onsite bidders as items cross the block in real time. Many sellers also provide audio and video streams of their live auctions.
Q:
How do I get into a live auction?
A:
Once a seller sets their event to live, click the enter live auction button for that event. You may have to log in and pass specific MarketGuard requirements in order to participate in the event.
Q:
How do I bid in ProxibidLive?
A:
On auction day sellers will set their event to go live. Find the event and click the enter live auction button – you'll be launched into the live event where you can both place prebids for upcoming items and bid live on items crossing the block.
Q:
Can I place prebids in the live auction?
A:
Yes, prebids are accepted in live auctions for items that have not yet crossed the auction block. Find an item you like in the auction catalog and place your prebid on the item's detailed view.
Q:
What is watch only mode/Can I watch the live auction without bidding?
A:
Watch only mode is a way to view the live auction without placing bids. Some events may require you to log in for watch only mode. If you want to get a feel for how a live auction works before you start bidding, we recommend you give watch only mode a shot.
Q:
Is audio and video streaming available in ProxibidLive?
A:
Yes, many sellers offer a combination of audio and video in their live events. Click the Audio/Video button in ProxibidLive to check for the live stream. Please keep in mind that in some cases audio and/or video may be delayed from what's happening onsite or in the bid panel of ProxibidLive.
Q:
Is audio and video available for all auctions in ProxibidLive?
A:
No, while we would like all events to feature streaming audio and video there are some situations where a seller is unable to provide a stream.
Q:
What are group lots?
A:
Single items can be sold in groups. There are three different types of groups: All one money, times the money and choice. For all one money, all items in the group will be sold for one price. For times the money, the final bid amount is multiplied by the quantity of items. For choice, the high bidder can choose just one item or multiple items for the winning bid price multiplied per piece they choose.
Q:
Can I participate in multiple auctions at one time?
A:
Yes! ProxibidLive allows you to participate in multiple auctions at once. You can do this by either launching multiple events from Proxibid or in ProxibidLive select today's auctions to view all events taking place at the moment. You can toggle between events from the MyAuctions menu or you can pop out events into multiple browser windows.
Q:
Can I bid using a mobile device (smartphone or tablet)? Is there a mobile app?
A:
At this time, we are not 100 percent compatible with mobile devices. To have an optimal experience we recommend using a laptop or desktop computer.
Payments
Q:
What happens after I win in an auction?
A:
The seller will send you an invoice for the total amount of your purchase. Once you pay the seller the invoice amount you can arrange for shipment/pick up of the item(s) you won.
Q:
How can I find my invoices?
A:
After you win or buy an item a seller will send you an invoice. Your invoices are stored in your MyProxibid. Keep in mind that it may take up to 24 hours or more for a seller to send you an invoice.
Q:
How do I pay for my items?
A:
Payments for items differ depending on the seller and their accepted payment terms. Before buying from a seller, be sure to review their accepted payment terms. Sellers may accept credit cards, checks, money orders or even wire transfers.
Q:
When is payment due?
A:
Payment due dates will differ from seller to seller. Make sure you review their payment terms to make sure they are acceptable to you before purchasing from a seller.
Q:
Are there fees associated with my purchases?
A:
Sellers may charge fees for your purchases. Before buying from a seller, be sure to review a sellers possible fees and make sure they are acceptable to you before purchasing.
Q:
What is a buyer's premium?
A:
A buyer's premium is a fee sellers may charge a buyer that applies to the final purchase price of an item. Be sure to factor these and any other additional fees into your total purchase price.
Shipping
Q:
How does shipping work?
A:
Shipping differs from seller to seller. It is arranged between buyers and sellers directly. Please be sure to review shipping details in the terms of sale for an item before purchasing.
Q:
Can I track my shipments?
A:
Sellers may provide buyers with shipment tracking information. Please contact the seller to obtain tracking information.
Returns
Q:
Are returns accepted?
A:
Return policies are determined by the seller. Buyers are recommended to review the terms of sale of an item or contact a seller to determine whether returns are accepted.
Dispute Resolution
Q:
How do I know I'm buying from a reliable seller?
A:
Sellers receive badges which indicate areas in which they excel. Take a look at a seller's badges to determine if they are the right fit for you.
Q:
How do I contact a seller?
A:
Most sellers provide their contact information including their phone number, address, web site, etc. on their storefront page and/or on their listings.
Q:
I have an issue with my purchase, what should I do?
A:
If you have an issue with a purchase, first contact the seller. If you and the seller cannot come to an agreement, please contact Proxibid's support team to help.
Q:
How do disputes work?
A:
If you have contacted a seller and are unable to resolve an issue, please contact our Customer Support team. We have a full-time support team available to mediate disputes.
Q:
Why haven't I received my items?
A:
Many factors can play into how quickly you receive an item (i.e. shipping method or distance). If you feel your item is taking too long to receive, contact the seller to get the status of your purchase/shipment.
MyProxibid
Q:
What is MyProxibid?
A:
MyProxibid provides a summary of your account activity on Proxibid. You can review items to take action on, track your purchases, edit your account information and more.
Q:
What is in the Events section of MyProxibid?
A:
The Events section allows you to view auctions you are participating in as well as events awaiting approval from sellers. You can also find your paddle number and prebid totals here.
Q:
What is in the Items section of MyProxibid?
A:
The Items section allows you to track watched items, items you've placed bids on and items you have purchased. You can view your prebids and leave feedback for your purchases here.
Q:
What is the Invoices section of MyProxibid?
A:
The Invoices section is a list of invoices you have received.
Q:
How do I manage alerts?
A:
You can set alerts to notify you when you’ve been outbid or to remind you that an event is starting in the Account section of MyProxibid.
Q:
What is the Account section of MyProxibid?
A:
Here you can manage your contact information, item and event alerts and billing information.