For High End Items or Collectibles:
Every Time we ship items we have to make decisions on Shipping cost vs. Protection. When items are Sold at higher prices we tend to ship with a lot of extra protection, in more boxes, with added insurance, etc. This is to protect expensive items from damage in shipping. However, this extra protection does come with higher shipping costs. When items are sold at a very low price we do not consider them collectibles and we will ship at the lowest costs possible. If you as the buyer Do consider lower price items as collectibles it is up to you as the buyer to contact us to make arrangements to update your invoice and pay the extra cost involved in shipping your items.

Damaged Items Claim:
In the event that any items are damage in shipping we must start and insurance claim. In order to start an insurance claim you as the buyer and the one who accepted the damaged items must submit to us in writing the following info: Bidders Name, Address, Auction Paddle Number, Lot numbers of the items that were damaged, and the specific description of the damages. We will also need photos of the damage. Once we obtain ALL this information we will begin the damage claim. Claims can take anywhere from 2-4 weeks to investigate.

All claims will be paid out as Auction Credits – No Refunds are Given. Email Claims to customerfirst@bidonindustrial.com All Claims for damage must be filed with 3 days of receipt of auction items. If a claim is not filed within 3 days of receipt of your auction items we will assume that you have received all your auction items in Satisfactory Condition. All Items are to be Sold As Is, Where is. We will describe the items as best we can. However, it is the responsibility of the Buyer to Inspect any items that they intend to bid on. We will take responsibility for any items that are clearly described wrong. However, we make absolutely No Promises on any item or warranty that is not listed in the description. Please contact us with any questions @ customerfirst@bidonindustrial.com.